Virtualization, Cloud, Infrastructure and all that stuff in-between

My ramblings on the stuff that holds it all together

Top Marks for Amazon Customer Services


I have been doing some experimenting with a cheap-ish SSH drive that I purchased last year; over the last week it has become unreliable and got to the stage where I could no longer remove any partitions, even using DBAN and clean OS installs reported a disk error.

It was past the 30 day normal returns window but had a 2-year warranty – quick email to Amazon customer services and they replied within 30mins that they had shipped out a replacement drive and I just need to return the faulty one within 30 days.

True to their word it arrived before 10am the following day (a Saturday, no less) – 18hrs from 1st reporting the fault, brilliant!

I’ve also been an Amazon prime subscriber for about a year now and it’s been well worth the cost (c.£50/year) as I get almost everything delivered next day included in that flat annual subscription (marketplace stuff isn’t included). if you are lucky enough to live in a covered area it also has special (extra cost) options for getting certain items delivered at specific evening/weekend times – which is very handy if you are having things delivered to home rather than work

It’s got to the stage now that I find Amazon so convenient that I use it for a lot of stuff now, even if I could get it slightly cheaper elsewhere – the quick delivery and general no-hassle returns/order management make it worthwhile for me, plus they are usually very competitively priced.

Easy to see why they are so successful!

One response to “Top Marks for Amazon Customer Services

  1. Pingback: Nexentastor CE performance not as good as expected with SSD Cache check it is actually working « Virtualization, Cloud, Infrastructure and all that stuff in-between

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