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Virtualization, Cloud, Infrastructure and all that stuff in-between

My ramblings on the stuff that holds it all together

Citrix EasyCall

Seen this presented at Briforum today, I’ve not come across this before so excuse me if it’s old news http://www.citrix.com/English/ps2/products/subfeature.asp?contentID=682168

I just don’t get it. it’s basically screen scraping from an ICA session to initiate a phone call via a PABX. It calls you on your selected number and then calls the number it’s screen scraped.

It’s pretty cool tech if it works, but why are Citrix doing this – surely they’d be better leaving this to the click to call / VoIP /Telco vendor, in the demo they show it’s not relying on a locally connected phone device (USB?) as the PABX initiates and controls the call(s).

Why do you even need Citrix doing this as part of the PS suite -surely there are more mature/dedicated apps to do it on the server/app session side, to me Citrix is all about presentation (sic).

Is this kind of thing feature creep too far? what do you think?

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